About the role
Summary
We’re looking for a whip-smart, scrappy Customer Success Specialist / Engineer to help healthcare providers automate their operations with Morf. You’ll be working closely with our Customer Success Lead to onboard new customers, solve problems, and turn messy workflows into clean automations. This is a hands-on, high-growth role where resourcefulness, initiative, and problem-solving matter more than years of experience.
⭐ Company Overview
Morf is an automation and patient engagement platform that empowers healthcare providers to eliminate tedious administrative tasks and focus on patient care as they grow.
We’re a small, scrappy team driven by empathy for our customers and teammates, pride in and mastery of our craft, and a passion for bringing healthcare IT into the 21st century.
⚡️ Why This Role Matters
We’re looking for someone whip-smart, resourceful, and scrappy to jump into the messy world of healthcare operations and help our customers succeed. This is a hands-on role where you’ll wear many hats: customer success, technical support, light workflow building, and project management.
You’ll be supported by and working closely with our Customer Success Lead, learning directly from them while taking ownership of customer problems and solutions.
You don’t need years of customer success experience — what matters is initiative, curiosity, and the drive to solve problems. If you’re the kind of person who doesn’t wait for instructions, loves figuring things out, and thrives in a fast-paced startup environment, we want to meet you.
🚀 What You’ll Do
- Support customers directly: Answer questions via Slack/email, explain features, diagnose issues, and walk customers through solutions (including short Looms).
