Customer Support Agent (Nights/Weekends)

Fast and high-quality: Using Intercom, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication.

Comfortable across channels: You will support users via chat and email.

Technically capable: You learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively.

Curious and improvement-minded: You flag recurring issues and share feedback that helps the team refine macros, FAQs, and internal documentation.

Love "game nights": Your shifts revolve around live sports — monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and keeping the user experience smooth when it matters most.

Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast.

Tech-savvy: You're comfortable navigating multiple tools and systems simultaneously without losing track of details.

Night owl: You're energized by prime-time sports and thrive on a Thursday–Monday schedule.

Strong communicator: You de-escalate frustrated users, explain complex mechanics to newcomers, and represent Novig's brand voice with confidence and empathy.

Good judgment under pressure: You think critically when situations don't fit neatly into a playbook and make smart decisions about when to act and when to escalate.