Customer Success Manager - Thailand

• Identify opportunities to expand usage within existing accounts through additional modules, licenses, or services.
• Collaborate closely with Sales and Product Marketing to design strategic growth plans for key accounts.
• Own the renewal process end-to-end with a target of net revenue retention above 100%.
• Track and report upsell pipelines, customer satisfaction, and product adoption metrics.

Cross-functional Collaboration:

• Partner with Product Management to share customer insights, feature requests, and pain points.
• Collaborate with Threat Research, Engineering, and Support teams to ensure seamless customer experience.
• Represent the customer voice internally and contribute to product roadmap discussions.

What You’ll Need:

Must-Have:

• 5+ years of experience in Customer Success, Technical Account Management, or Solution Engineering within the Cyber Threat Intelligence / Security SaaS domain.
• Strong understanding of CTI (TTPs, IOCs, malware analysis, dark web, vulnerability intelligence, etc.) or cybersecurity concepts
• Should have experience managing at least 15 clients simultaneously, with exposure to different geographies.
• Proven record of upselling/cross-selling within enterprise accounts.
• Excellent communication and presentation skills — ability to simplify complex technical problems.
• Experience using CRM and CS tools (HubSpot, Gainsight, Salesforce, JIRA, etc.)

Good to Have:

• Certifications such as CISSP, CEH, OSINT Analyst, or CTIA.
• Prior experience with platforms like Threat intelligence tools and AI workflow, Cyble Vision, or similar.
• Strong analytical mindset with the ability to map data insights to business outcomes.

Personality & Cultural Fit:

• Problem-solver – naturally curious, customer-obsessed, and solution-oriented.
• Growth mindset – driven by measurable impact, continuous learning, and innovation.
• Collaborative communicator – thrives in a fast-paced, cross-functional setup.

If you like working in an inclusive environment, you want to advance your career quickly, and your opinion is valued, look no further than Cyble, Inc. We are young, hungry, and ready to impact the cyber security landscape!

Cyble, Inc. takes into consideration an individual’s skillset, experience and location in making final salary determination. For further details, please discuss with the HR.

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