About the role

About The Mobile-First Company Most tools for small businesses weren’t built for real operators. They were built for employees in offices, not people running a business from their phone. We’re changing that. We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand. Our first product, Allo , gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM. Over 20,000 businesses use it every day. Next up: expenses, invoicing, and more. We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators. Our team is based in Paris, Buenos Aires , Miami . What will you do Own the customer onboarding experience , helping users get value from the product as quickly as possible. Be a key human touchpoint for users during onboarding and support situations where automation is not enough. Support users with questions, issues, and setup, always with a product-first mindset. Turn onboarding and support interactions into clear feedback for product and operations . Grow into a highly operational role at the intersection of customers, product, and AI. What you’ll be working on Guiding new users through onboarding via Intercom , answering questions and unblocking issues. Managing daily customer conversations, prioritizing requests and resolving them efficiently. Tagging and categorizing onboarding and support conversations to understand pain points and gaps. Sharing insights with product and tech teams to help reduce future support needs. Testing and iterating on onboarding messages, flows, and automations. Continuously learning and experimenting with AI tools and operational improvements. What we’re looking for Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects. Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance. Curious and analytical: you enjoy understanding user problems and improving processes. Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done. Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them. Fluent in English. •

The Mobile-First Company is building the next generation of business software for small teams. Founded in 2023, the company believes that legacy tools charge enterprise prices for features small businesses will never use — and that small teams deserve a different recipe, not just a scaled-down version of enterprise software.

The company builds AI-native, mobile-first business applications that feel like consumer apps but deliver serious business value. Their flagship product, Allo, is a business phone system with AI transcription, call summaries, and CRM sync. They're also building Due (invoicing) and Claim (expense management) to create a full suite of tools for modern operators.

With over 20,000 businesses using their products daily and monthly revenue growing 5x in under a year, The Mobile-First Company is proving that small businesses want better tools — not cheaper versions of bloated ones.

Backed by $15M+ from Lightspeed Venture Partners, Base10 Partners, and EMBLEM, the team operates fully remote across Miami, Paris, and Buenos Aires. They're an agile, AI-first team that ships new features every month and values hunger over pedigree, customer obsession, and building things that actually work.

The culture is informal, fast-moving, and startup to its core. With only ~50 people across three continents, every team member has outsized impact. They don't care about your background or where you went to school — they care about energy, curiosity, and the drive to get things done in a messy, high-growth environment.

Customer & Operations Associate

About the role

About The Mobile-First Company

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