About the role
Stock Controller - Sekondi, Ghana The products that change lives don't move themselves. Someone has to make sure every unit is accounted for. M-KOPA has connected 7 million customers across Africa to smartphones, solar energy, and financial services — most of them for the very first time. We've unlocked over $2 billion in credit for people who never had access to formal financial products, and 86% of our customers say their quality of life has genuinely improved. That kind of scale doesn't happen without operational precision at every level — and the stock room is no exception. We're on a deliberate path to 10 million customers, and Sekondi is part of that story. We're looking for a Stock Controller who understands that accurate inventory isn't just a numbers exercise — it's what keeps products flowing to the people who need them most Job Purpose To ensure accurate stock management, reconciliation, and accountability within M-KOPA's Sekondi retail depot — supporting seamless product flow from warehouse to customer and maintaining the operational standards that make that possible. Key Roles and Responsibilities Stock management and reconciliation — Maintain accurate records of all inventory within the depot, conducting regular reconciliations to ensure stock levels are correctly reflected across all systems and reports. Allocation and audit support — Manage stock allocation for sales activities and actively support stock audits, ensuring discrepancies are identified, escalated, and resolved promptly. Inventory tracking and returns — Oversee the end-to-end tracking of inventory, including the timely and accurate return of stock to the warehouse in line with M-KOPA's processes and standards. Customer interaction and issue resolution — Handle customer-facing interactions at the depot professionally, resolving product issues efficiently and facilitating in-warranty repairs with care and accountability. Depot standards and reporting — Ensure the depot is maintained in excellent condition at all times, and produce accurate daily stock status reports that drive transparency and informed decision-making across the business. Experience & Education Demonstrable experience in stock control, inventory management, or warehouse operations within a retail or product distribution environment Proven track record of maintaining accurate records, conducting reconciliations, and managing stock discrepancies in a fast-moving operational setting A relevant qualification in supply chain, logistics, business administration, or a related field is an advantage Skills Strong numerical accuracy and attention to detail in stock record-keeping and reporting Proficiency in inventory management systems and standard reporting tools including Microsoft Excel Effective communication skills with the ability to handle customer interactions professionally and resolve issues with confidence This is an on-site role , you would be working from our offices in Sekondi , partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Retail Operations Officer. What We Offer At M-KOPA, our people are at the centre of everything we do. With 2,300+ employees and 35,000 agents across Africa, we've built a team that is as committed to each other's growth as it is to our customers' progress. A role with direct, visible impact — every unit you track connects to a customer whose life is measurably better for it A performance-driven culture that rewards ownership, accuracy, and continuous improvement The opportunity to grow within one of Africa's most ambitious and fastest-scaling companies, at a critical moment in its journey This role is dynamic, true accountability, and high standards but if you enjoy working in a driven environment like this, we’d love to connect with you! Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com . Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.