Senior Client Success Advisor (GRC/ERM)

Here’s a summary of the role:

Diligent is seeking an experienced Client Success Advisor to join our growing Customer Success team, partnering with key accounts across Australia and New Zealand to drive meaningful adoption, retention, and long-term customer value across our GRC platform.

This is a role for someone who thrives on impact and focuses on enabling real outcomes through the intersection of people, process, and technology.

At Diligent, Client Success Advisors are at the heart of our retention strategy. You’ll work closely with clients to unlock value, strengthen engagement, and ensure they are truly successful in how they manage governance, risk, and compliance.

If you’re driven by meaningful client impact, love solving complex business challenges, and want to help organisations operate with confidence — this is your next move.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Partner with key clients across Australia & New Zealand to understand how they’re using the platform, identify gaps, and drive greater value and adoption
• Act as a trusted advisor, delivering best-practice guidance to help customers improve risk, audit, and compliance outcomes using the platform
• Build and maintain structured account plans, proactively tracking engagement, usage trends, and overall customer health
• Identify at-risk accounts early (low usage, disengagement, or operational challenges) and take targeted action to re-engage and improve outcomes
• Collaborate closely with Sales, Product, and Support teams to resolve issues, influence enhancements, and support expansion opportunities
• Manage a portfolio of accounts, prioritising activity based on customer need, urgency, and potential impact

These are the essentials you’ll need to get an interview:

• 7–8 years’ experience in client-facing roles within the legal, audit, risk, or compliance industry, including 5 years in a client engagement role, supporting clients across Australia and New Zealand.
• Experience in the GRC (Governance, Risk, and Compliance) field
• Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
• Have experience using technology SaaS platforms and GRC platforms
• Ability to use and work within tools that have already been configured/implemented.
• Strong experience with the Microsoft Office suite, particularly Excel.
• Strong communication skills in English
• Willingness to travel to client sites

Behavioural Skills:

• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms
• Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients
• Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment

It would be great if you had these to, but we’ll support you if you don’t:

• Familiarity with GRC (Governance, Risk, and Compliance) competitor technologies
• Strong analytical skills, with experience using data analytics tools
• Client engagement experience within the Asia-Pacific (APAC) region is advantageous
• CPA, CA, CIA, CMA, or ISO certifications are desirable

#LI-SK2

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.