About the role
Pre-Sales Support Collaborates in the pre-sale process with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) by providing technical guidance, translating business
requirements, or identifying possible existing or new solution offerings to help shape the deal and influence budgetary estimates. Contributes to Solution Review Meeting (SRM). Develops proposals or statement of work (SOW). Directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process. Provides input on staffing and skill
requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers. Technical Delivery Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Leads meetings with customers/partners to identify business needs and create a vision. Engages others appropriately to understand and define customer
requirements. Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Assesses technical and business risks in programs and develops mitigations. Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS). Provides oversight and leadership on work streams or a partner team to implement solutions. Follows Industry Solutions processes in the implementation process and aligns solutions with the intent of the architecture and meeting customer/partner business goals. Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Shares lessons learned with workgroup and consultant community. Intellectual Property Management Acts as an ambassador in the consumption of intellectual property (IP) by identifying new intellectual property that needs to be developed or refreshed. Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption. Contributes to driving a consistent approach of using and managing resources. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback. Business Development Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP). Readiness Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with Worldwide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies. Operational Excellence Completes operational tasks and readiness and ensures timeliness and accuracy. Leads by example and guides team members on operational tasks, readiness, and compliance. ・Bachelor's degree in computer science, Engineering, Management Information Systems, Business, or related field AND 6 + years leadership experience in relevant area of business ・12+ years of large and complex Data Platform and Cloud Data Analytics Solution design and delivery experiencesDemonstrating exceptional data platform and cloud data analytics technical and domain expertise, encompassing advanced knowledge and skills to lead the development and delivery of cutting-edge Cloud Data & AI Platform solution OR equivalent experience. ・12+ years leadership experience in relevant area of business. ・Technical certifications based on domain/service line (e.g., Azure, Data, AI). ・Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). ・Fluent Korean and English in speaking and writing. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
