About the role
Customer Experience Specialist, UK Customer Experience Specialist, UK About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need team members who can thrive in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims space excites you, we’d love to meet you.
About
the role We’re looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact center team. In this role, you’ll be the first point of contact for customers reporting new claims. You’ll also assist our team of multi-line adjusters with administrative tasks that help move claims toward resolution. You’ll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.
What you'll do Handle inbound calls to file new claims and assist customers with existing claim inquiries. Gather, review, and enter claim information accurately to ensure timely assignment and setup. Manage a queue of administrative tasks and service-level commitments efficiently. Review, organize, and upload incoming electronic mail and documents to the correct claim files. Prepare standard correspondence, such as acknowledgment letters and claim closure documents. Partner closely with claims adjusters to ensure they have complete and accurate information.