About the role
At Neighbor, we’re building the largest hyperlocal storage and parking marketplace in the world. We’ve raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started!
About
the Role Neighbor is looking for a talented, high-agency person to own and accelerate our paid creative engine. The mission is to make our ad creatives the best-performing asset in our growth stack. Paid social lives or dies on ad creative. You’ll own the ad creatives end to end: from the first customer insight, through concept, brief, and production, to delivery and the performance readout that starts the next cycle. This is a true ownership role reporting into our Creative Director. You’ll sit next to our paid social media buyer and direct the work of our designers and video editors.
The role is equal parts creative strategy (personas, hooks, messaging frameworks, testing roadmaps) and production ops (briefs, timelines, feedback loops, shipped assets) with full accountability for performance. \n Primary
Responsibilities Mine customer research, reviews, CX feedback, and ad performance data for the insights that become winning concepts. Build persona-based messaging for both sides of our marketplace (hosts and renters), and write direct-response copy yourself: hooks, video scripts, captions, and headlines. Create briefs rooted in a hypothesis and a success metric, and direct designers, editors, and UGC creators from kickoff through delivery. Own the production pipeline end to end: prioritization, timelines, handoffs, QA, and enough weekly creative volume to feed the account without starving quality. Build and run a UGC pipeline: source creators, conduct customer interviews, and extract the language, stories, and moments that become winning creative. Run the creative testing roadmap (every ad in-market is a hypothesis) and publish learning recaps the whole team acts on. Partner daily with the media buyer on what’s winning, what’s fatiguing, and what launches next. Own performance metrics including hook rate, hold rate, CTR, and the ROAS of new creative Create a library of learnings: what hooks, angles, and formats work for each persona - that compounds and gets better over time Use AI tools across the workflow: research, scripting, static and video generation, and asset organization.