Senior Manager - Deal Desk and Order to Cash

Senior Manager - Deal Desk and Order to Cash - CleverTap Senior Manager - Deal Desk and Order to Cash Job type: Full Time · Department: Finance · Work type: On-Site Mumbai, Maharashtra, India Job details Application form

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the Role: In this role you will act as the Finance counterpart to Sales and the CRO office, you will own pricing governance on every non-standard deal and drive end-to-end receivables recovery across our global entities. You'll manage a growing collections portfolio, build CleverTap's deal desk playbook from the ground up, and lead a direct report from day one. What will you do: Strategic Business Partnering Partner with Sales, Customer Success, Marketing, and Revenue Operations leaders to drive strategic business decisions. Translate financial insights into actionable recommendations that improve business performance. Support annual planning, budgeting, forecasting, and long-range financial planning. Commercial Finance & Deal Desk Lead the Deal Desk process by reviewing complex commercial deals, pricing, discount structures, payment terms, and contract profitability. Partner with Sales, Legal, and Revenue Operations to ensure deals align with company policies and financial objectives. Provide financial guidance on large enterprise transactions and strategic customer negotiations. Analyze revenue performance, pipeline conversion, operating expenses, and key SaaS metrics. Revenue & Collections Partner with Accounting and Accounts Receivable teams to improve collections, reduce outstanding receivables, and strengthen cash flow. Monitor customer payment trends and recommend actions to improve working capital. Track bookings, billings, ARR, revenue realization, and cash collections. Process Improvement Identify opportunities to automate and improve financial reporting and commercial workflows. Partner with Finance Systems and Revenue Operations to optimize quote-to-cash processes. Drive scalable financial controls and governance as the business grows. Order to Cash Own subscription + usage/overage billing accuracy across the billing platform and NetSuite Drive AR aging reduction and DSO improvement across India/APAC and NAM/EMEA/LATAM books separately Own revenue recognition compliance (Ind AS 115/ASC 606) for subscription and overage revenue streams Manage regional collections escalation, credit hold policy, and dispute resolution Maintain and evolve the AR movement tracker and regional action-item process Coordinate with Legal on contract terms affecting billing (payment terms, usage caps, renewal timing) Partner with Tax on withholding tax deductions embedded in cross-border collections What are we looking for? Must Have: 4 to 6 years of experience in Commercial Finance, Business Finance, or Strategic Finance. Experience partnering with Deal Desk, Sales Operations, or Revenue Operations teams. Strong understanding of SaaS business models, subscription revenue, ARR, bookings, renewals, and revenue recognition. Advanced financial modeling and analytical skills. Excellent communication and stakeholder management abilities. Good to have: Knowledge of collections, accounts receivable, and working capital management. Familiarity with SaaS metrics including ARR, MRR, NRR, CAC, LTV, pipeline conversion, and gross margin. Who will you report to: Associate Director - Finance