Driver Engagement Center Specialist - Malay speaker

About the role

Driver Engagement Center Specialist - Malay speaker | Bolt Careers Careers Customer Support Driver Engagement Center Specialist - Malay speaker Driver Engagement Center Specialist - Malay speaker We’re looking for a passionate Driver Engagement Center (DEC) Specialist to join our team and provide face-to-face support for drivers. You’ll play a key role in strengthening relationships, improving driver experiences, and ensuring every driver feels valued and supported Location: Kuala Lumpur, Malaysia View all roles Apply now About the role As a DEC Specialist, you’ll be the first point of contact for current and prospective drivers visiting our centres. You’ll deliver in-person support across a wide range of services — from onboarding and training to resolving issues and providing guidance on Bolt’s products.This is a hands-on role where no two days are the same. You’ll need to combine strong communication skills with problem-solving abilities, ensuring drivers have a seamless and positive experience with Bolt. You will also support our office-based CS Operations Team with sensitive cases whenever required. Main tasks and responsibilities: Welcome and assist drivers with inquiries, complaints, and requests politely and professionally Prioritize driver needs and deliver tailored solutions with empathy and patience Provide accurate, up-to-date information on Bolt’s products, services, and policies Resolve issues on the spot where possible, escalating complex cases to Tier 2 or the DEC Manager when needed Support our office-based CS Team when needed Manage a high volume of interactions efficiently to reduce wait times and improve satisfaction About you: You have C1 English proficiency and at least B2 proficiency in Malay You have excellent communication and interpersonal skills, with a natural customer-first mindset You demonstrate strong problem-solving skills and the ability to stay calm under pressure You are flexible and adaptable to changing needs in a fast-paced environment You are well-organized and capable of managing multiple priorities at once You have strong attention to detail and ensure accuracy when handling driver requests and cases Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Do you speak C1/C2 English? Yes No Do you speak at least B2 Malay? Yes No Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Customer Support team *Some perks may differ depending on your location. Why you’ll love it here: Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience. View team Directly shape the driver experience and build long-term loyalty within our community Join a global team making an impact in 50+ countries and 600+ cities worldwide Work in an energetic, fast-moving environment with endless learning opportunities Accelerate your career growth with structured training and cross-functional exposure Competitive compensation and the opportunity to grow within Bolt Collaborate daily with a diverse, international, and inclusive team Be part of a company that is redefining mobility and making cities better for people About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. 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