About the role
Architecture Design and Deployment Applies broad technical, industry, and enterprise knowledge to architecture projects to meet business and Information Technology
requirements and resolve identified constraints. Helps to shape and enhance customers'
requirements. Coaches team on right use of Pilots and Proof of Concepts. Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions. Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed. Contributes to and holds team accountable to rhythm of business. Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Enable success across boundaries. Ensures consistency and quality through adherence of standards and best practices (e.g., Managed Service Provider, Managed Certified Professional) in customer engagements by holding team accountable. Ensures that non-technical issues are routed and removed by appropriate party. Ensures team is equipped to execute compete strategy, collaborating with cross-functional groups as needed. Monitors, responds to, and acts as a thought leader on internal and external tech community posts, establishes and leads vibrant tech communities including community calls, sessions, hackathon, etc. and acts as a mentor to the community. Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio, ensuring customer proficiency, and orchestrating across multiple function to ensure basic operational foundations in place. Ensures customers have training plans developed by Cloud Solutions Architects. Reviews training plans and provides feedback to Cloud Solutions Architects as necessary Fosters community sharing of stories and leveraging of pre-existing resources by encouraging and empowering team to share learnings and by establishing a cadence (e.g., internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact
