About the role
Customer Success Manager - SMB - Plum
Benefits Private Limited Customer Success Manager - SMB Job type: Full Time · Department: · Work type: On-Site Bengaluru, Karnataka, India Job details Application form About Plum Plum is an employee insurance and health
benefits platform for modern organizations. Our mission is to positively impact the health and financial wellbeing of every human. Employee health insurance has been the primary driver of health insurance penetration across developed countries. India is riding on the same wave - covering 250mn people today, and projected to reach over 500mn in the next decade. But insurance in India still remains a hairy problem. No trust. Inhuman behaviour. Low awareness. Too much paperwork. Communication gaps. Overcomplicated systems. Too much fine print. Warped policies. Loopholes. Fear. With Plum, we are building the most trusted insurance & healthcare partner for people and companies - reimagining employee
benefits to be accessible, inclusive and simple. Plum serves thousands of the world's fastest growing organizations including Zomato, Cred, Groww, Twilio, Rippling, Atlassian and Notion. We are backed by Tiger Global and Peak XV Partners.
Why Join Us? You get to be part of a team which is seeing disproportionate growth. 3 years ago this team generated 4 Cr of Revenue. This year we will generate 45 Cr. In 5 years, we want to build this to 450 Cr. If you are excited to work in a mission driven team where crazy business growth means opportunities for each individual to grow significantly. You will also get the learning that comes with solving complex problems in a space where innovation is not easy.
About
the Role You will be part of the Account Management team — the operational backbone of Plum — owning the end-to-end experience of a diverse portfolio of clients. From fast-growing startups to large Global Capability Centres and niche enterprises, you will serve as their trusted insurance and health partner. This is a dynamic, high-ownership role in a team that is scaling fast. You will go beyond reactive servicing — proactively building relationships, solving complex problems, and growing your book through cross-sell and referrals. We want people who want to run a mini business of their own. Roles and
