About the role
3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams. In under 5 years, we've already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown
the team to 160+, and secured over $100M in funding from notable VC's, including our Series B led by N47 alongside Felicis, Northzone, and Gradient Ventures (Google). It’s a hugely exciting time to be joining
the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class
benefits in place.
About
the Role As a Payroll Implementation Manager at Sona, you'll take end-to-end ownership of onboarding customers onto our payroll platform, from initial discovery and system configuration through to parallel runs, training, and go-live. You'll work hands-on with the software itself, not just alongside it, partnering closely with the wider implementation team, product engineers, and payroll bureau colleagues to get every customer live cleanly. Attention to detail and end-to-end ownership matter more here than in most roles, and you'll need to be comfortable double-checking your own work and speaking up early when something doesn't look right. This role sits within a growing customer function that's still finding its shape. You'll have direct influence over how Sona's payroll implementation process and product evolve, with a level of access to the product team that's unusual for an implementer. It's a startup pace: no bureaucracy, high-caliber colleagues, and fast-moving development, so you'll need to be comfortable operating without everything being fully defined.
