About the role
This leader will partner closely with Sales, Product Marketing, Marketing, Operations, and business stakeholders to identify capability gaps, define learning priorities, design comprehensive learning strategies that scale across audiences, and lead
the team to deliver learning solutions that drive measurable business outcomes. This role, reporting to the director of Learning & Development (L&D), will lead key skilling programs and project initiatives to enable our sales teams to be consultative sellers and deliver solid business value, while educating our partners and clients on the value of our products to maximize our partnership. Additionally, this manager will own our external learning strategy inclusive of client certifications, webinars, and 1:1 engagements; our partner learning ecosystem; and support our internal sales team learning experience. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This expectation is subject to local law and may vary by jurisdiction. Deliver results through empowerment, accountability, and clear team objectives. Model company culture, values, and leadership principles in day-to-day management. Coach team members to adapt, learn, collaborate across boundaries, and deliver against outcomes. Attract, retain, and develop talent by understanding individual capabilities, aspirations, and growth needs. Invest in team development through coaching, feedback, and opportunities that build long-term capability. Set clear direction and priorities, hold
the team accountable to outcomes, give candid and timely feedback, and create an inclusive environment where people do their best work and grow their careers. Experience coaching on design and development of engaging learning content by applying proven instructional design principles, ensuring materials are learner-centric, interactive, and aligned to business objectives Master's Degree or equivalent AND 5+ years experience in learning and development, human resources (HR), or corporate education OR Bachelor's degree or equivalent AND 7+ years experience in learning and development, human resources (HR), or corporate education 6+ years people management experience or equivalent experience. Master's Degree or equivalent AND 12+ years experience in learning and development, human resources (HR), or corporate education OR Bachelor's degree or equivalent AND 15+ years experience in learning and development, human resources (HR), or corporate education OR equivalent experience. Coaching (e.g., International Coaching Federation), Project and/or Program Management Professional, archival, or related certifications. 8+ years experience in corporate Learning and Development with content design and development experience. 3+ years people management experience. Experience with LMS platforms, certification design, learning modalities, and learning technology. Experience scaling learning efforts across different audiences including external clients, modalities, and global regions. Experience modernizing content creation, evolving content libraries, and using modern technology/AI to improve speed, quality, and internal processes. 5+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience. Proven experience leading complex, cross‑functional programs that span multiple teams, stakeholders, or feature areas, with demonstrated ability to define strategy, evaluate customer and market signals, and prioritize initiatives across a portfolio of work. Demonstrated ability to identify unmet or emerging customer needs through both quantitative (e.g., usage data, telemetry, operational metrics) and qualitative (e.g., customer interviews, listening systems, market trends) insights and translate those needs into scalable solutions or program improvements. Ability to operate effectively in highly ambiguous environments, independently scoping problems, defining success criteria, and driving execution across organizational boundaries. Provide vision and leadership for learning and skilling programs, initiatives, and strategies by identifying organizational needs, managing resources, and communicating with executive stakeholders. Establish global strategy for core learning and skilling programs, including the agentic and AI-first execution. Advise on stakeholder and partner relationship management across relevant audiences, business units, verticals, and industries, and lead prioritization and tradeoff discussions. Establish AI-first content approach, including when to leverage assistants vs curate or create content manually. Provide expert guidance on data analytics to evaluate trends, tell the data story, identify capability gaps, improve benchmarking, and drive learner-centric priorities.
