• Be the face of Flint to your portfolio of hospital accounts - managing the full post-sale relationship to turn customers into advocates
• Run regular check-ins, QBRs, and strategic planning meetings with client stakeholders - including prepping materials to make sure these meeting shine
• Navigate challenges with grace - whether it's a nurse churn, a hiring mismatch, or a delay - and spin it into a solution that builds trust and still feels like a win
• Ensure Flint gets paid on time, managing accounts receivable and preventing blockers
• Own the internal "facility health score" - identifying risks, advocating for hospitals internally, and keeping roles on track for fulfillment
• Work cross-functionally with sales, operations, and growth to maximise the value Flint creates for our hospitals and add a little magic to the client experience
• Create upsell opportunityies by Identifying new role requirements and expanding Flint's footprint in each account
• Proactively surface issues, highlight wins, and serve as the strategic voice of the customer inside Flint

What We're Looking For:

Must-Haves

• 5+ years of experience in account management, sales, or customer success
• Proven ability to grow and retain B2B accounts, ideally in a service-based or consultative environment
• Strong communication skills - a storyteller who can turn problems into trusted narratives
• Quick thinker, great listener, and calm under pressure - you're quick on your feet and great on the phone
• Highly organized and accountable - you don't let things slip
• Thick-skinned and collaborative - you're empathetic, but you can hold the line when needed
• Deeply mission-aligned — you care about people and the work you do
• Based in Canada (Vancouver preferred)

Nice-to-Haves

• Experience in B2B SaaS account management
• Familiarity with the U.S. healthcare system
• Proficiency with Slack, Airtable, Notion, Pipedrive, and QuickBooks

Why This Role Is Different

• You're the voice of Flint to the hospitals we serve - and a critical driver of our success
• It's high-trust, high-impact - you'll work directly with the COO and be deeply embedded across the company
• We're in growth mode - we've just raised $4M and have a fast-expanding customer base that needs your expertise- Your work changes lives - every nurse you help place, support, and retain affects patients, families, and healthcare systems

Compensation & Benefits

• Base Salary: $100,000 -120,000 CAD
• Location: Remote (Canada-wide; Vancouver preferred)
• Equity: Real ownership stake in a high-growth, Y Combinator-backed company
• Benefits: Unrestricted paid time off, regular in-person team retreats

If you're a thoughtful, sales-savvy, and mission-driven Account Manager ready to solve hard problems and help change healthcare from the inside out — we'd love to meet you.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.