AI Product Operations Associate

the team executes on this strategic work. This isn't a "sit in the queue and process tickets" role. We're looking for someone who sees a repetitive process and immediately thinks, "I can build something to do this." Within your first few months, you'll deeply understand how our operations work. Within six months, you'll be spending most of your time building automations, prototyping new tools, and partnering with product teams to explore what's next.

What You'll Do Months 1-3 Own core Product Ops workflows: account provisioning, content creation, and product development support for EPD teams Develop deep knowledge of how Adaptive's products work, how customers use them, and where the operational friction lives Start identifying automation opportunities while doing the work hands-on Months 3-6 Build and ship automations that eliminate previously manual processes — Agent skills, API integrations, internally-built tools and apps Set up monitoring and playbooks so automated workflows are reliable and maintainable Partner with product, design, and engineering to productize the most impactful automations Months 6+ Own the automation roadmap for Product Ops — decide what to build next based on where

the team spends the most time Partner with product teams to evaluate new opportunities — build quick prototypes, run experiments, and generate signal on what's worth investing in before engineering commits Lead strategic content initiatives: prototype new product ideas, collect market feedback on potential product investment areas Help set the playbook for how Product Ops evolves from execution support to a strategic partner for EPD teams as Adaptive goes multi-product

Who You Are AI-native. You don't just "follow AI trends" — you use AI tools daily to get real work done. You've built things with Claude, ChatGPT, Cursor, Replit, or similar. You can show us what you've shipped. Builder mentality. You use AI to rapidly build working prototypes and internal tools. You're comfortable using AI coding agents, can work with APIs, and can ship small tools end-to-end. You don't need to be a software engineer — but you need to be dangerous enough to build things that work. Strategically ambitious. You're not looking for a job where you do the same thing every day. You want to figure out how to make entire categories of work disappear, and you think about how your work connects to the bigger picture. Operationally excellent. You can manage a queue, hit deadlines, and not drop balls — even while you're simultaneously thinking about how to automate the queue out of existence. The best builders earn trust by being reliable first. Fast learner, low ego. You're comfortable starting at the ground floor of a function you may not have done before. You ask good questions, pick things up quickly, and don't need to be told what to do twice. 0-4 years of experience in ops, product, consulting, engineering, or a startup generalist role. New grads who've been building things on their own are up for consideration. Why This Role You'll have real impact fast. You aren’t just a cog in the machine. You're joining a small, high-trust team at a company growing rapidly. What you build will matter immediately. You'll redefine how a team operates. Most ops roles are about maintaining the status quo. This one is about blowing it up and building something better with AI. It's a launchpad. People on this team have moved into PM roles at Adaptive. If you're ambitious and want to get your foot in the door at a fast-growing startup, this is one of the best ways in. You'll work on hard problems. You will be tasked with solving genuinely interesting challenges, not just busywork. What We Offer An opportunity to work on a product that will impact millions of people at a company redefining cybersecurity for the AI era A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career A supportive, high-performance environment where every team member's contribution is visible and valued Competitive

compensation and premium healthcare and wellness

benefits This role is located in New York City and requires working from our office five days a week. If you're eager to build the future of how product teams operate and want to do it at a company that's moving fast on hard problems, we'd love to hear from you.

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