About the role
Enablement Lead - Professional Services - Rocketlane Return to jobs list Enablement Lead - Professional Services Job type: Full Time · Department: Post Sales · Work type: On-Site Chennai, Tamil Nadu, India Job details Application form About Rocketlane Rocketlane is a fast-growing, category-defining SaaS company transforming customer onboarding and professional services automation. Our mission is simple: help B2B companies deliver a seamless, consistent, and efficient onboarding experience — reducing chaos and driving better customer outcomes. Today, we’re a team of 200+ passionate builders creating a product that teams genuinely love to use. Backed by leading investors like 8VC, Matrix Partners, and Nexus Venture Partners, we’ve raised over $105M to fuel our growth. As Rocketlane scales into enterprise deals, new geographies, and an expanding partner ecosystem, the Professional Services (PS) team is at the forefront of this evolution. With growth, the cost of inconsistent onboarding and reactive enablement becomes more pronounced — and we’re no longer willing to accept that trade-off. This role exists to change that. If you’re excited about building a high-impact enablement function within a product-led PS organization that deeply values delivery quality, ownership, and customer experience — this is your opportunity. The Problem You're Solving Right now, a new Implementation Manager at Rocketlane learns on the job. There's no structured path, no certification, no single source of truth. Status decks exist in six versions. When a new product feature ships, the PS team finds out the same way customers do. Ongoing training? Mostly ad hoc. You're the person who fixes all of that and then makes it impossible to go back to the old way. What This Role Actually Is You've run implementations. You've been in the room when things go sideways. You know what "good delivery" looks like because you've done it and you've probably thought "someone should write this down properly." That someone is now you. As Enablement Lead for Professional Services, you own three things end-to-end: 1. The learning path for every new PS hire From day one to first solo customer engagement - structured, sequenced, and certified. Not a folder of decks. An actual program. 2. Feature enablement, every release cycle You sit close to Product. When something ships, your team knows about it before the customer does - with a playbook, not a Slack message. 3. The PS collateral library One version of every template. One source of truth. Always current. You own it, you maintain it, you retire things that are stale. This isn't a content coordination role. You're building a function from scratch and running it as a continuous program — complete with certifications, gamification, and a feedback loop that actually closes.
