Forward deployed engineer

New York, NY

Full-time

Visa Sponsorship

About the role

Shaped is building the real-time context engine for AI. Vector databases retrieve documents - we retrieve decisions.

As a Forward Deployed Engineer at Shaped, you'll bridge engineering and our customers, helping them ship on Shaped, whether that's an agent, a recommender, a search experience, or something we haven't seen yet. This requires someone who can program and also sell - a killer combo!

Experience/qualities

Several years of engineering experience (Ex. could ship an end-to-end backend or ML service)
Comfortable with Python and SQL
Have experience talking to customers, whether you were a solutions engineer or a barista
Excited to wear many hats (sales, modeling, backend, frontend, etc.)
Care about retrieval and recognize how broken context still is for agents today

Responsibilities

Help customers go from first POC to production in weeks, not quarters
Run experiments to find the models, embeddings, and configurations that work for each customer
Build trust with customer engineering and product leaders so they keep shipping with us
Run technical demos that close deals
Bring customer pain back into the product roadmap

This is an in-person role in NYC (15 W 18th St). We sponsor international candidates (STEM OPT, OPT, H1B, O1, E3). Premium medical, dental, and vision; retirement plan; unlimited PTO; commuter benefits; fully-stocked office; dinner if you stay late.

About Shaped

Connect your data. Train your models. Query text, user or session context and retrieve relevant results in milliseconds. Explore our case studies to see how we’ve helped leading brands drive significant engagement and revenue: https://www.shaped.ai/case-study.