Conversational Designer

Responsibilities Own end-to-end AI delivery projects across EMEA, including discovery,

requirements gathering, solution design, build, deployment, QA, and post-launch optimization Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally Partner closely with teams in North America while helping establish regional expertise and customer success across EMEA

Qualifications We Value Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders Demonstrated project management experience, including managing multiple complex workstreams simultaneously Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment 2+ years of experience in conversational design, conversational AI, bot development, or related fields Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences Experience working directly with enterprise customers in implementation, consulting, or delivery roles Experience operating in global or international customer environments preferred Fluency in a second language strongly preferred Background in Linguistics preferred Experience with prompt engineering preferred Experience with Dialogflow CX preferred

Perks &

Benefits: We offer a comprehensive and people-first

benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Paid parental leave for all new parents welcoming a new child Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced 20 days of vacation time to promote a healthy work-life blend

Compensation at Cresta: Cresta’s approach to

compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Total

compensation includes Base +

Bonus + Equity , along with a comprehensive

benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.