Director, IT Services

requirements. Financial Management, Vendor Governance, and Other

Responsibilities Own the IT operating budget, including forecasting and cost management Manage vendor relationships and contract negotiations to ensure strong ROI, service quality, and cost optimization. Perform additional duties and lead special projects as assigned to support evolving business needs and organizational priorities. How You Will Do Your Work As Director of Information Technology, how results are achieved is as important as the results themselves. Your effectiveness will be grounded in the following attributes: Good judgment - You apply critical thinking to complex problems, assess risk thoughtfully, identify patterns and root causes, and take ownership of outcomes. You know when to move fast and when to slow down to protect the business. You understand how IT decisions impact security risk and compliance, and you proactively partner with Security to identify tradeoffs, mitigate risk, and make informed decisions that protect the business without slowing it down unnecessarily. Resourcefulness - You take a pragmatic, can-do approach—optimizing existing tools and processes while identifying smart opportunities to improve how work gets done. Teamwork and communication - You prioritize clear documentation, strong relationships, active listening, and cross-functional collaboration. You communicate effectively with both technical and non-technical audiences. Influence and leadership - You lead through trust, mentorship, and example—fostering a culture of accountability, learning, and continuous improvement. You build strong alignment between IT and Security teams, modeling shared ownership for secure, reliable systems and reinforcing a culture where security is everyone’s responsibility. Skills and knowledge - You bring strong domain expertise in enterprise IT and remain committed to learning and applying best practices to evolve systems, processes, and teams. In addition, all Justworkers align their behaviors to our core values, known as COGIS : Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say

what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications 10+ years of progressive experience in corporate IT, infrastructure, or enterprise technology. 5+ years scaling distributed IT teams, ideally managing managers as a senior leader. Proven experience building IT strategy, executing roadmaps, and operating IT services at scale. Strong expertise in IT service management frameworks (ITIL or similar). Solid experience in managing and governing software in the enterprise and addressed the Shadow IT challenges. Experience owning corporate IT platforms, including identity, collaboration tools, SaaS governance, networking, and endpoint management. Direct experience managing network teams to build various office networks and WiFi networks, as well as the direct experience designing and implementing audio/video capabilities for both on-site and remote environments, including company-wide all-hands Demonstrated success partnering with Security to implement Zero Trust principles, MFA, and device compliance. Strong working knowledge of Zero Trust architecture, identity security, endpoint security, and access governance. Experience supporting audits and compliance programs such as SOC 2, ISO 27001, SOX and data privacy regulations. Ability to assess risks within IT systems and translate

requirements into scalable, user-friendly solutions. Strong vendor and budget management experience. Exceptional communication and stakeholder management skills, with the ability to translate technical complexity into business impact. Experience supporting hybrid or distributed workforces in high-growth environments. Preferred experience: company size over 1000 employees, with global offices The base wage range for this position based in our New York City Office is targeted at $235,000-$300,000 per year. #LI-Hybrid #LI-RG1 Actual

compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the

perks and

benefits we are proud to offer our team members, please visit Total Rewards @ Justworks . Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected] . Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report

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