About the role
About GlossGenius GlossGenius is the AI-powered system behind the world’s most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn’t justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.
About
the Role As an ABM Manager at GlossGenius, you will play a key role in building and scaling our account-based marketing (ABM) motion — driving awareness, engagement, and conversion among target accounts. You will own the strategy, messaging, campaigns, and channel mix that turn target accounts into GlossGenius customers, with a focus on segments where the playbook is still being built. You'll operate at the frontier of AI adoption — not just using AI tools, but building repeatable, AI-powered GTM workflows that make our ABM motion smarter and faster at scale. This means leveraging intent signals, building personalized sequences at volume, and continuously tightening the feedback loop between campaign performance and strategy. You will report to the Lead, Upmarket Growth. You must be commutable to our NYC headquarters and will operate in a hybrid environment with 3-4 days per week in the office.
What You'll Do Define the ABM campaign strategy and channel playbook — including messaging, channel mix and the metrics that tell you it's working Own execution of that ABM motion end-to-end— from account selection and segmentation through campaign execution, Sales handoff, and performance reporting Design and execute integrated multi-channel ABM campaigns (outbound email, direct mail, digital) tailored to key personas and funnel stage Build AI-powered campaign workflows that scale personalization: leveraging intent data, firmographic signals, and behavioral triggers to prioritize and sequence outreach Partner closely with Sales, RevOps, and Product Marketing to align on account targeting, campaign strategy, pipeline metrics, and handoff processes Own performance reporting — track MQL pacing, pipeline contribution, and activation rates by segment, and translate results into strategy adjustments Run structured A/B tests across messaging, offer, and channel mix; build a learning agenda that compounds over time Continuously gather competitive and customer intelligence to sharpen positioning and campaign strategy What You'll Bring 3+ years of B2B demand gen or ABM experience, ideally at a high-growth SaaS company Proven track record running multi-channel ABM campaigns that drove measurable pipeline — not just MQLs, but revenue contribution Experience building a net-new campaign motion — you're comfortable operating without a defined playbook and know how to create structure from ambiguity Expert fluency with AI tools for GTM: you've built GTM workflows using Claude Code, Clay or similar platforms, and you have a strong point of view on how AI is reshaping outbound and ABM Deep competency in segmentation, intent signal interpretation, and account prioritization — you know how to find the right accounts and the right moment to reach them Strong email copywriting skills with demonstrated ability to craft persona-specific, funnel-stage-appropriate messaging that converts Comfortable in the data: you can pull performance metrics, build simple models, and turn analysis into actionable insights and strategic adjustments Collaborative working style with a track record of tight alignment with Sales and RevOps — you treat pipeline as a shared metric, not a handoff
