About the role
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About
the Role Customer Success Managers on the Partnerships team own the activation, growth, and retention of Ramp’s partner-referred customers. As an early member of
the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and retention.
What You'll Do Partner Relationship Management Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges. Drive Partner Enablement and Customer Activation Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale What You Need Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience Familiarity with partner ecosystem operations Exceptional project management and time management Excellent verbal and written communication Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively Proven track record of exceeding quota and/or outperforming key target metrics Ability to anticipate customer needs and position product solutions accordingly High adaptability and ability to thrive in a fast-paced environment Nice to Haves Experience with accounting partners, Private Equity, and/ or Venture Capital Experience contributing to the development and growth of new teams Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics Experience with financial services sales Experience at a high-growth startup