AI Technical Architect - Remote US | Miro Careers Our Story People How we hire Teams Engineering team Design team Product team Customer experience team Locations Life at Miro Open positions Menu Our Story People How we hire Teams Engineering team Design team Product team Customer experience team Locations Life at Miro Open positions Home Open positions Vacancy AI Technical Architect Department: Customer Experience Locations: Remote US Job Requisition ID: JR001995 Apply now Our Team’s Mission We empower Miro’s go-to-market teams and customers with strategic consulting that drives adoption, scales innovation, and delivers measurable business value. Our Team’s Vision We are Miro's strategic edge in the market, turning customers' vision into velocity.
About
the role We are hiring an AI Technical Architect to support our most strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes using Miro. In this role, you'll serve as a trusted advisor and technical lead on AI use cases ranging from intelligent agents to workflow automation. This role will be responsible for guiding customers throughout the onboarding and implementation of our various AI solutions. You'll guide organizations through the discovery, design, and hands-on configuration of AI-powered features, ensuring that customers maximize value from Miro’s evolving AI capabilities. This role will also bridge the gap between Customer Success, Product, and Engineering teams, helping define how AI transforms collaboration at scale—both within Miro and across the customer’s broader tech ecosystem. What you’ll do Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g. Zapier, Workato, OpenAI, Azure OpenAI, LangChain) Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends Partner with Customer Success and Account Managers to ensure successful onboarding, measurable adoption, and retention of AI use cases Facilitate enablement sessions and workshops for technical and non-technical audiences on using Miro’s AI tools effectively Contribute to documentation, best practices, and scalable assets for repeatable AI engagements What you’ll need 6+ years of experience in a technical consulting, solution architecture, or professional services role with customer-facing
responsibilities Hands-on experience designing or implementing AI solutions, including working with LLMs, prompt engineering, and/or agent frameworks (e.g. AutoGPT, LangChain, RAG) Strong familiarity with AI tooling and APIs (e.g. OpenAI, Hugging Face, Vertex AI), and knowledge of how to integrate these within customer workflows Experience designing, evaluating, and deploying AI agents or workflows using frameworks like LangChain, CrewAI, or AutoGPT Knowledge of REST APIs and experience with low-code/no-code automation platforms is a strong plus Excellent facilitation and communication skills with the ability to explain complex AI concepts to a non-technical audience Strategic mindset with a bias toward experimentation, iteration, and learning. Knowledge of enterprise AI safety, data privacy, and responsible deployment practices Hands-on experience integrating AI into enterprise SaaS environments using APIs or low-code tools Curiosity and empathy—especially when it comes to understanding a customer’s needs and how AI can uniquely solve them About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here . Apply for AI Technical Architect First Name * Last Name * Email * Valid email format: [email protected] Phone Valid phone number format: +31636363634 Resume/CV * Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? * Please select... Yes No What is it about Miro that makes you interested in joining
the team? * Max 900 characters allowed. Why do you feel you would be well suited for this role? * Max 900 characters allowed. By submitting my application I agree that my data is being stored and processed. _JobID Submit Application Prepare yourself to go beyond Here are some helpful tips to ensure you have all the correct information throughout our hiring process. How we hire 01. Recruiter Screen A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for
the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet
the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with
