About the role
Please Note: This Position is at the Natick Mall location.
Who we are About The Black Tux We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About
the team In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and 40 Nordstrom locations and are crucial to supporting our customers. This team supports customers by meeting them where they are, guiding them forward, and solving challenges along the way- ensuring they have what they need to look and feel their best. What you’ll do At The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we’d love to have you on board! \n Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value. Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach. Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships. Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions. Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation. Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments. Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset. Meet individual and team sales goals by delivering an engaging, consultative showroom experience. Maintain showroom presentation and organization, ensuring an elevated and inviting environment. Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning Stay informed on product knowledge and styling trends to better serve customers.