About the role

Centaur Overview:

Centaur Labs is a data-labeling solution driving AI innovation across the healthcare industry. From agile startups and cutting-edge research labs to global pharmaceutical giants and Big Tech, we empower the entire spectrum of AI. Our expert crowd of 50k+ labelers, combined with our gamified DiagnosUs app for motivation and quality control, ensures scalable, high-quality labels are delivered in as little as 24 hours. We are backed by leading investors including Y Combinator, Matrix, and Accel, and recently closed a Series B led by SignalFire.

Position Overview:

In this role, you will serve as the primary point of contact and operational lead for our highly technical customers, who are primarily data scientists and AI engineers. You will both represent the customer’s voice, constantly seeking ways to address and foresee their most critical problems, and manage product and service delivery for our combined AI / human in the loop data annotation offering. Additionally, you’ll be working on strategic initiatives that advance and help scale our company’s delivery function. Our ideal candidate is highly detail-oriented and organized, clearly communicates across both technical and GTM teams, is curious about product innovation and how things work technically, cares deeply about customer experience, and is eager to be a part of the next generation of healthcare technology. You’re scrappy, positive, and solutions-oriented. Our customers are developing medical AI, so you’ll need to speak their technical language and play an important role in helping AI practitioners develop the next generation of life-saving technology.

Managing customer relationships

Manage customer relationships by setting and resetting expectations as appropriate, working cross-functionally to ensure a positive experience

The best AI models aren’t just trained and evaluated with human data; they’re built with superhuman data. The strongest datasets emerge through collective intelligence, where humans and machines work together to outperform either one alone. At Centaur, we create superior quality data by turning annotation into an arena where experts and AI compete.