About the role
General Liability Adjuster- dedicated account General Liability Adjuster- dedicated account About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About
the role We're building a dedicated claims pod for an account and we're hiring two General Liability Adjusters to own it alongside a Team Lead. Because this is a single, focused account, you won't be spread thin across a dozen unrelated programs. You'll go deep, build real expertise in this book of business, and become the person the client trusts. You'll speak with customers directly, educate them, and guide each claim to the best possible outcome. You'll manage an inventory of claims, triage the critical ones, and deliver for everyone involved. The general liability work here spans Premise, Habitational, Risk Transfer, Construction, and more including complex injury exposure. This is a chance to help build a tech-driven claims org from the inside. If you've ever wished claims work were smarter and less manual, this is where you get to make that real.
Who you are A passionate adjuster who genuinely cares about the customer and their experience. Empathetic and patient — with customers, claimants, and colleagues alike. Someone who moves with urgency without burning out. Creative in resolution. You find the right exit ramp for a claim, in the insured's best interest. Comfortable with conflict. It doesn't have to be adversarial — but it does have to be a conversation. Curious. You dig for the full story so you can make the right calls early and action them fast. Anti-status-quo. You don't just wish things were done better; you do something about it. A clear communicator. (We'd love to hear what that word means to you.) In possession of a sense of humor. Claims are hard enough as it is.