About the role
As our Founding Customer Success Manager, you'll own the post-sales journey for enterprise accounts — onboarding, adoption, and long-term success. You'll be the trusted advisor who ensures customers achieve their goals, realize ROI, and scale usage.
You'll design and lead onboarding sessions, deliver trainings, proactively drive adoption, and manage technical and business conversations with customers across ICs and executives. You'll also set the foundation for our Customer Success function, building scalable playbooks and collaborating closely with Product and Engineering.
What You'll Do:
- Lead onboarding and adoption, running tailored trainings and ensuring customers quickly realize value
- Own the customer lifecycle post-sale, with a focus on adoption, retention, and product usage
- Engage deeply with technical and business stakeholders, from ICs to C-Suite, on workflows, integrations, and security controls
- Track and deliver on success criteria across pilots, annual, and multi-year deals
- Monitor account health, usage, and risk, and proactively intervene to keep customers on track
- Act as the voice of the customer, surfacing insights, blockers, and feedback to Product/Engineering