About the role
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators. With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others. As our global creator ecosystem rapidly expands, ensuring seamless, reliable monetization for our creators is more critical than ever. We are looking for a Creator Payments Operations Specialist to own and elevate the end-to-end global settlement operations for WEBTOON CANVAS. You will be the driving force behind stabilizing, optimizing, and scaling our payout infrastructure. This is a unique opportunity to build future-proof payment operations ahead of the curve, directly impacting the livelihoods of thousands of global creators. \n Key
Responsibilities Own Global Settlements: Manage day-to-day global payout operations for CANVAS creators, transforming our current monthly cycle into a highly efficient, scalable process. Champion Creator Success: Act as the primary point of contact for payment-related CS inquiries, guiding creators through payment method registration, troubleshooting payout delays, and building clear, self-service help guides. Cross-Functional Collaboration: Partner closely with Finance, Planning, and Engineering teams to diagnose system errors, patch operational gaps, and advocate for system automation. Prep for the Future: Lay the operational groundwork for upcoming high-volume initiatives, including the rollout of subscription settlements, the expansion of ad revenue-share, and managing the operational transition during the Super Like phase-out. Minimum
