About the role
Senior Technical Integration and Onboarding Manager - TytoCare We're Hiring 👋 Consumers Resources (866) 971-8986 Health systems Community health Health plans Solution Solution Home Smart Clinic Enabling remote physical exams from the home for accessible, high-quality virtual care Pro Smart Clinic Giving patients access to high-quality healthcare wherever they are Tyto Engagement Labs™ Enhancing user engagement with behavioral science, real-world insights, and thorough A/B testing Pro Smart Clinic stories Stories that show how TytoCare impacts patients and health systems across different use cases. Discover how TytoCare uses AI and data to deliver real clinical insights—bringing high-quality, remote care into the home. Learn more Talk to us Request a demo Use cases Book a demo Back to all positions Share Senior Technical Integration and Onboarding Manager New York, NY Apply for this position TytoCare is seeking a full-time Senior Technical Integration and Onboarding Manager with the following
qualifications: Key
Responsibilities Serve as the primary point of contact for company customers in your book of business during the onboarding and implementation phase, providing effective day-to-day project management. Plan, lead, and execute complex, cross-functional implementations for new product deployment, including serving as the technical SME on implementation projects, particularly those involving healthcare integrations (e.g. EMR, telehealth platform). Be a subject matter expert in company’s product, clearly representing capabilities to customers, ranging from executives to end-users. Diagnose, troubleshoot, and resolve software and hardware issues in collaboration with internal teams and customers. Monitor, gather, and analyze data from various products and 3rd party systems to accelerate adoption and achieve customer and company goals. Drive efficient onboarding and subsequent initiatives to completion by reaching identified success metrics. Cultivate strong relationships with customers, identifying opportunities for expansion and enterprise-wide adoption. Represent the voice of the customer, championing feedback and insights into product enhancements and improvements for the Product and Engineering teams. Travel nationwide to customer sites as required.
