About the role
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, Scuffers and Cabaïa . With 110+ employees across Paris, Madrid, and London , our proprietary WMS (Warehouse Management System) Atlas , and a network of 7 warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener . Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
About
the role 🚀 Location: Madrid As a Customer Care Manager, you'll be responsible for helping our customers use Bigblue and solve their day-to-day problems. You will also be in charge of educating them on the mechanics of logistics including the tech/product aspects. Finally, you will contribute to the improvement of the app through your daily interaction with the Operations and Product teams. \n Missions Respond to customer requests from our chat and build a personalized relationship with each of them Guarantee the customer experience by finding quick and adapted solutions to each problem encountered Help and train merchants on the Bigblue App to make them experts Enrich our content (Help Center) to help our users to be independent Gather feedback and be in contact with the Product and Ops team to anticipate operational issues Be the Merchant’s voice inside Bigblue to improve the level service and the Bigblue App
Requirements 🙌 1+ year of experience in a client-facing role Exceptional organizational & time management skills Native in 🇪🇸 and fluent in 🇬🇧 Analytical mindset Quick learner — you are able to assimilate huge amounts of information quickly. Customer ultra-centricity Be 100% in line with the Bigblue values