Customer Success Manager, SME & Growth, South Korea

About

The Role As an Airwallex Customer Success Manager, you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer’s needs and goals and how Airwallex can support them.

Responsibilities Drive product adoption by educating customers on the full suite of Airwallex products Identify opportunities for upselling and cross-selling by analyzing customer data and usage patterns Re-engage customers who are not actively utilizing their accounts through targeted outreach Build strong relationships with customers and with our internal teams Collaborate with cross-functional teams to enhance customer experience and resolve issues promptly

Requirements 1 - 3 years of proven experience in a sales or serviced role focused on existing customers Experience with managing a large customer base is preferred Strong verbal and written communication in both Korean & English required An analytical mindset with the ability to interpret data, trends and client information to derive actionable insights Demonstrated experience in client activation Driven and strong problem-solving skills Start-up & Fintech experience is preferred Experience with Salesforce is highly regarded Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit,

qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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