About the role
About Numan Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: • Patients first. • Learn fast. • Own the quality. • Succeed together. • Care deeply. Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role We are looking for a proactive and analytical Lead Resource & Planning Coordinator to own workforce planning, capacity modelling and resourcing strategy for our clinical function — with this role expected to grow to cover all of Operations as we scale. This is a step up from a coordination role into ownership of the strategy behind it: you’ll build the forecasting models, capacity plans and efficiency initiatives that shape how we resource the business, while also managing a Resource & Planning Coordinator who supports day-to-day delivery. It’s also a genuinely hands-on, build-it-from-scratch role. Many of the tools, processes and rhythms this function needs don’t exist yet, so you’ll be setting them up yourself — from rostering processes to reporting dashboards — while also handling the day-to-day resourcing decisions that keep the clinical team running smoothly. You’ll report to the Head of Clinical Operations, with a clear path to grow this role into a broader Resourcing leadership position as it expands across all of Operations. What success looks like A reliable, regularly-refreshed capacity plan and forecast is in place, with forecast accuracy improving quarter on quarter. Shift fill rates and rota coverage meet target, with fewer last-minute gaps and reduced reliance on overtime and contractors. Contractor and overtime spend is visible, controlled and trending down as a share of total resourcing cost. Core workforce planning processes and reporting are documented, repeatable and ready to extend beyond clinical into wider Operations. The Resource & Planning Coordinator is confidently owning day-to-day delivery, freeing you to focus on strategy and forecasting. \n You'll be: Capacity planning & forecasting Building and owning demand forecasting models — patient volume, seasonality and growth plans — translated into headcount and skill-mix