About the role
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description
About
the Role: We’re looking for a Senior Engineering Manager to lead and scale a team of high-caliber backend and platform engineers building distributed systems that power our missioncritical CCaaS product. As a technical leader and people manager, you’ll be responsible for both technical excellence and organizational health — driving architecture, execution, and team growth in a fast-paced, product-led SaaS environment. This is a high-impact role for someone who thrives on solving complex engineering problems at scale, enabling a team to operate at their peak, and building platforms that directly drive business outcomes. What You’ll Do Technical Leadership: Lead design and delivery of scalable, distributed backend systems and real-time platform APIs using Java-based microservices Partner with Architects and Tech Leads to establish technical vision, system design, and long-term architecture Drive engineering excellence through code reviews, design reviews, observability, performance tuning, and SLAs Own end-to-end system reliability, scalability, cost, and maintainability People Management: Manage, coach, and grow a team of backend engineers across levels Drive career development, technical mentoring, and regular 1:1s Foster a high-performance, inclusive culture grounded in ownership, autonomy, and accountability Recruit and onboard exceptional engineering talent; collaborate with TA and interview panel on hiring strategy Execution & Delivery: Drive sprint planning, estimation, and delivery across multiple squads or initiatives Partner with Product and Program Managers to align engineering execution with business goals Set and monitor engineering OKRs, team velocity, and project health metrics Proactively identify tech debt, risks, and improvement areas Cross-Functional Collaboration: Work closely with Product, DevOps, QA, and Customer Support teams to ensure end-to-end solution delivery Represent Engineering in roadmap planning, executive reviews, and customerfacing discussions (when needed) What makes you qualified? 12+ years of total experience, with at least 2+ years in engineering leadership roles Deep experience designing, building, and operating Java-based microservices in cloud-native, distributed environments Strong understanding of backend architectural patterns Proven track record of building and scaling high-performing engineering teams Experience with Kafka, Redis, MongoDB/PostgreSQL, Spring Boot, Kubernetes, REST APIs, CI/CD pipelines Strong communication and stakeholder management skills Technology Stack: Java, Spring Boot, Postgres, Kubernetes, AWS We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of
