Product Support Specialist - Tech

Responsibilities Provide technical support and customer service for Moody's Analytics solutions while ensuring timely issue resolution and a positive client experience. Deliver high-quality technical support for Moody's Analytics products and services, ensuring client issues are addressed accurately and efficiently Communicate with clients in a professional, timely, and customer-focused manner through multiple support channels Manage support requests from initial inquiry through resolution, maintaining ownership and coordinating appropriate escalations when required Troubleshoot technical issues involving APIs, data integrations, SQL queries, Python-based solutions, and enterprise software applications Collaborate closely with Product, Engineering, Sales, Customer Success, Research, Data, and other internal teams to resolve complex client issues and improve the customer experience Capture, document, and communicate client feedback to support product enhancements and continuous improvement initiatives Create and maintain knowledge base content, technical documentation, and best practice guides to support client self-service and operational efficiency Support new product launches, service enhancements, and strategic business initiatives through client enablement and operational readiness activities Identify opportunities to expand client adoption of Moody's Analytics solutions and partner with commercial teams to support growth initiatives Leverage AI-enabled tools and technologies where appropriate to improve support processes, enhance efficiency, and contribute to continuous innovation while adhering to responsible AI practices

About

the Team Our Product Support team serves as a critical link between our clients and Moody's Analytics' technology solutions.

The team is responsible for delivering exceptional technical support, enabling successful product adoption, and ensuring clients realize value from our industry-leading analytical and risk management platforms.

The team contributes to Moody's mission by helping clients maximize the value of our products, providing insights that support continuous product improvement, and partnering across the organization to enhance the overall client experience. By joining our team, you will collaborate with globally distributed experts, support innovative technology solutions, and work in an environment that embraces digital transformation and AI-enabled tools to improve efficiency, knowledge sharing, and service delivery. Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the

requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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