Sr. Zendesk Developer

Qualifications: 5+ years of experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations 3+ years of experience in general technical development, customer support, or engineering role 1+ years’ experience implementing Zendesk Agent Copilot + Zendesk Advanced AI Strong knowledge and experience managing Zendesk architecture, APIs, and integrations (i.e. Salesforce) Strong problem-solving skills with the ability to deliver on time with minimal supervision in a highly technical, customer-focused service environment Excellent communication and relationship building skills with the ability to share insights, demos, and process expectations with stakeholders and colleagues, both locally and remotely Passionate about teaching and empowering others Desired Experience: Experience implementing Zendesk’s AI agents and Agent Co-Pilot suite of features Zendesk Apps Framework (ZAF) and Zendesk Developer API Solid understanding of REST APIs and web services \n $102,000 - $156,500 a year As a full-time Sr Zendesk Developer, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $102,000 - $156,500. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills,

qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total

compensation package at Lyra. We also offer generous

benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being

perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. \n " We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills,

qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form . This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected] . For more information about how we use and retain your information, please see our Workforce Privacy Notice ."

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