About the role
CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats. CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com . Role Overview Technical Operations at CHAOS sits at the intersection of technology and real-world mission environments — integrating hardware and software, diagnosing complex system issues, and ensuring CHAOS systems operate flawlessly in the field. As Technical Operations Team Lead, you will manage, mentor, and develop a team of Technical Operations Engineers while remaining hands-on in the field. You will help scale how the mission team deploys by building the SOPs, support practices, and technical standards that make deployments repeatable.
Responsibilities: Manage, mentor, and develop Technical Operations Engineers through onboarding, coaching, and performance feedback. Help build the SOPs, runbooks, escalation processes, and diagnostics that make deployments and support repeatable. Deploy alongside your team — integrating CHAOS systems with customer infrastructure and debugging complex edge issues. Serve as the senior escalation point for complex hardware, software, and networking issues, leading incident response and root-cause analysis. Advise internal and customer teams on operational use and best practices, and communicate technical status to key customers. Capture operational feedback and partner with engineering to drive reliability and product improvements. Travel (typically up to 25%) to customer and test sites for deployments, escalations, and mission support. Minimum