About the role
Overview: Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you. Cvent has multiple opportunities for Project Managers on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions. The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities. In This Role, You Will: Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent Platform Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project Communicate and adhere to project milestones and internal metrics Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials Work with strategic partners to ensure successful delivery of hardware and supplies onsite Troubleshoot potential issues to ensure the customer’s success at their event Configure event specific technology prior to and onsite at customer events Manage several concurrent projects Work onsite to ensure success on the day of the event – up to 40% travel required Here's What You Need: Bachelor’s degree required 1+ years of customer success or event planning experience Preferred industry (event) and/or onsite technical event support Excellent communication skills (verbal and written) Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc. Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to ensure event execution success Ability to work within a team to achieve goals Strong business acumen, ethics and high integrity Excel at developing relationships over the phone, email and in person Strong understanding of the onsite event management experience Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
