About the role
You will contribute to operational excellence by driving Incident, Request, Change, and Problem Management processes, ensuring service stability, reliability, and continuous improvement across the Fabric platform. You will work on proactive platform monitoring, alert management, service health analysis, capacity optimization, and operational readiness activities to maintain high availability and performance. You will design and implement automation, AI-powered, and agentic operational solutions for platform provisioning, governance enforcement, monitoring, reporting, incident triage, and lifecycle management using Fabric APIs, PowerShell, Copilot, and cloud-native technologies. Bachelor's Degree in Computer Science, Information Technology, or related field AND 10+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience. 7+ Years of Hands on experience in Service Engineering, Platform Administration, Cloud Operations, Site Reliability Engineering (SRE), or Technical Support Engineering, with a strong focus on platform reliability, operational excellence, and service governance. Experience managing production environments through Incident, Request, Change, and Problem Management processes, with strong troubleshooting and root cause analysis skills across platform, infrastructure, identity, networking, data, and service performance scenarios. Experience developing automation and AI-powered operational solutions using PowerShell APIs, Copilot, or cloud-native technologies, with a proven ability to support deployments, migrations, platform lifecycle management, and cross-functional collaboration with engineering, security, compliance, and business stakeholders. Multitenant operations experience: enforcing baselines, detecting drift, and remediating across many M365 tenants. Experience with Geneva, Kusto, or comparable telemetry and live site tooling.
