About the role
About Hello Heart: Hello Heart is on a mission to make heart attacks a thing of the past. We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models. This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers. We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
About
the Role Hello Heart empowers people to understand and improve their heart health using technology and behavioral science. We are looking for a proactive, highly accountable Client Implementation and Operations Manager to lead client implementations from kickoff through launch and stabilization. Reporting to the VP, Implementations and Strategic Integrations, you will own the client experience, drive cross-functional execution, and ensure clients have a clear, organized, and responsive partner. This remote role is for someone who thrives in ambiguity, creates structure, and builds trust through accountability.
Responsibilities Own the end-to-end client implementation experience, including project planning, execution, communication, risk management, and issue resolution. Serve as the primary point of contact for clients, providing timely updates and setting clear expectations. Drive cross-functional execution across Engineering, Product, Support, Vendor Operations, and Billing to ensure successful launches. Manage project timelines, milestones, dependencies, and deliverables while balancing multiple priorities. Identify and escalate risks early, troubleshoot operational issues, and drive resolution. Maintain accurate project reporting and provide visibility into status, risks, and blockers. Improve implementation processes, documentation, and operational workflows for scale and consistency. Translate client and internal discussions into clear action items, owners, and deadlines. Use artificial intelligence tools responsibly to improve productivity, documentation, and execution accuracy.
