Customer Engagement Manager

Customer Engagement Manager - Rocketlane Return to jobs list Customer Engagement Manager Job type: Full Time · Department: Post Sales · Work type: On-Site Chennai, Tamil Nadu, India Job details Application form About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. Engagement Manager - US What will you do ? Customer Engagement & Relationship Management: Act as a strategic advisor, building strong relationships with key stakeholders, executives, and cross-functional teams. Drive engagement success by aligning customer goals with Rocketlane’s platform capabilities. Ensure smooth onboarding and implementation, driving adoption and time-to-value. Project & Program Management: Lead and manage multiple customer implementations, ensuring on-time and within-budget delivery. Establish clear project plans, track milestones, and proactively address risks and roadblocks. Leverage Rocketlane and other PSA tools for project tracking, forecasting, and reporting. Process Optimization & Change Management: Identify and implement best practices to enhance customer onboarding and professional services delivery. Drive process improvements that improve efficiency, scalability, and customer satisfaction. Strategic & Analytical Thinking: Utilize data-driven insights to optimize engagement strategies and enhance customer experience. Work with internal teams to provide feedback, influence product enhancements, and refine service offerings. Customer Success & Retention: Collaborate with Customer Success teams to ensure continued value realization for customers. Partner with Sales to identify expansion opportunities and contribute to business growth. Who We're Looking For: Results-driven professional with 10+ years of experience in project/program management, service delivery, and stakeholder engagement. Strong customer-facing and executive communication skills, with a proven ability to build relationships internally and externally. Expertise in organizational and change management, balancing competing client demands while ensuring on-time, within-budget delivery. Proficient in project financials and PSA tools. Adept at navigating critical business situations with a customer-centric approach, strong interpersonal skills, and cultural awareness. Skilled in professional services metrics within a SaaS environment, with a background in customer onboarding, implementation, and professional services automation (PSA). Thrives in fast-paced, dynamic environments, fostering collaboration and adaptability.