About the role
Product Specialist Intern - Rocketlane Return to jobs list Product Specialist Intern Job type: Internship · Department: Post Sales · Work type: On-Site Chennai, Tamil Nadu, India Job details Application form About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do ? Connecting with customers worldwide to make Rocketlane their one-stop solution to all project delivery and onboarding woes. Tackle customer issues, be a trusted advisor of Rocketlane, and troubleshoot customer problems like a pro. Dive into customer challenges, get hands-on, and ask the questions that get to the heart of the problems customers face. Translate customer needs into simple language when collaborating with the tech team to solve Function like a part of the customer squad, build connections, and brainstorm solutions alongside the customer. Dive into product know-hows and show you can handle it on your own. Brownie points if you naturally explore our products without constant nudges. Envision yourself as the superhero of customer success: Take their Rocketlane journey to the next level—help them become pros and turn them into success stories. Candidates with Excel and basic programming skills are good to have. You should apply if You are a proactive and confident individual eager to engage with and support our global customers. You are excited to learn and showcase your Rocketlane expertise, assisting customers and helping them make the most of our product. You have a curious mindset and enjoy solving problems by asking the right questions, understanding customer needs, and troubleshooting effectively. You are a strong communicator, capable of bridging the gap between customers and internal teams (engineering, product, etc.), ensuring smooth collaboration. You are empathetic and customer-focused, recognizing that delivering great customer experiences contributes to the company’s overall success.
