Forward Deployed Engineer

Some insurance systems have clean APIs. Some have outdated docs. Some have no API at all. You'll decide what to build, what to automate, what to work around, and what should become reusable for the next account.

A lot of insurance work is not written down. It lives with the agency owner, the senior CSR, or the producer who has been doing it for 15 years. Your job is to extract that, turn it into system design, and ship it.

What you'll do

You'll own deployments from scope to go-live. That means working with agency owners and ops leads, understanding how they actually run, building connections into their existing systems, getting our AI agents handling real calls, and finding the next thing we can take over inside the account.

What success looks like

By day 30

• You understand how our agents work across prompts, tools, evals, telephony, and customer systems.
• You are joining customer calls and implementation workstreams.
• You are starting to own active customer relationships.
• You have shipped a few improvements, such as prompt changes, tool fixes, or new eval cases.

By day 60

• You are diagnosing and resolving customer issues directly.
• You are shipping quick fixes that unblock go-lives.
• You are delivering small customizations that make our agents fit how agencies actually operate.
• You have found a second use case inside at least one account, scoped it with the customer, and started building it.
• Most accounts start with one product. Expansion comes from constant discovery and a tight cadence with the customer, not a quarterly check-in.

By day 90

• You have built or specced something that makes the next deployment materially faster.
• This could be a reusable connector, config layer, eval harness, runbook, or platform improvement.
• You are spotting failure patterns across accounts and turning them into product fixes.
• The same problem does not get solved twice because you have fed the fix back into the platform.

What we're looking for

• Engineering chops. At least 2 years shipping production code, fluent in Python, comfortable with APIs and multiple systems talking to each other. Familiarity with voice or telephony stacks (Twilio, or similar) is a strong plus.
• Production AI experience. You have shipped at least one AI application to real users and you know what it takes to make an LLM behave the same way on call 1,000 as on call 10. You have designed evals that catch real regressions instead of producing a green checkmark on the wrong thing.
• Comfort with messy systems. Insurance does not give you a clean schema. You're okay reading half-broken docs, reverse-engineering an undocumented endpoint, getting on a Zoom with a vendor's support engineer, and writing the runbook nobody else has written. You like that part.
• Customer translator. You like talking to customers. You can take tribal knowledge from an agency owner or senior CSR and turn it into a system design, and you can hold the same conversation with someone who has never heard of an API without losing them.
• Full-loop ownership. Discover the need, build the solution, get it live, make sure it's adopted. You stay hands-on through go-live because the gap between what the product does today and what the customer needs is where the work is.
• High agency. You've started something yourself, worked early at a startup, or owned ambiguous projects without a playbook. You move fast, make decisions with incomplete information, and are comfortable challenging the founders when we are wrong.
• Willingness to travel. Our customers are agencies across the US, and the best deployments often happen on site.

What we offer

• $130K to $180K base salary + meaningful ESOPs
• Comprehensive health, dental, and vision insurance.
• In-office lunch and dinner.
• Travel covered when you're on site with customers, including flights, hotel, and rental car.
• Annual learning budget for books, courses, conferences.
• We reimburse monthly gym membership costs to support your health.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.