Adoption, Change, and Service Management (ACSM) Consultant - CTJ - Top Secret

Lead organizational and AI readiness, stakeholder impact, and change assessments, helping customers evolve workforce capabilities, roles, business and mission processes, and ways of working to successfully adopt AI and human-AI collaboration. Design and deliver stakeholder engagement, communications, learning, enablement, champion networks, and reinforcement strategies that drive sustained adoption and organizational change. Lead current- and future-state process mapping and translate business and mission needs into

requirements, user stories, and acceptance criteria within Agile delivery. Lead IT Service Management (ITSM) process design, implementation, maturity, and continual improvement initiatives that strengthen service delivery, operational readiness, governance, adoption, and customer outcomes. Operate at the program level across multiple projects, services, stakeholders, and regions to align adoption, organizational change, AI governance, and service management activities with broader transformation objectives. Define and use adoption, readiness, maturity, utilization, and service management measures to evaluate progress, identify gaps, and demonstrate business and mission value. Build trusted relationships and serve as a trusted advisor and agent of change, proactively managing risks and connecting organizational change, technology delivery, governance, and customer outcomes. Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years consulting experience in organizational change management, adoption, service management, or business transformation OR equivalent experience. These

requirements include, but are not limited to the following specialized security screenings: 1. The successful candidate must have an active U.S. Government Top Secret Security Clearance. Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 5+ years of consulting experience in organizational change management, adoption, service management, or business transformation. Experience leading organizational change and adoption initiatives within large-scale, complex organizations Experience with process design, implementation, and continuous improvement. Experience with IT Service Management (ITSM) design, implementation, or process improvement. Experience supporting technology and AI-enabled transformation, including organizational readiness, stakeholder engagement, workforce enablement, and adoption. Executive-level interpersonal, written, verbal, facilitation, and presentation skills. Experience with Agile delivery and project or program management. Experience supporting Department of War (DoW) or Federal Government customers. Experience leading large-scale enterprise adoption and change management initiatives. Change management certification such as Prosci, CCMP or equivalent. ITIL 4, Lean Six Sigma, CMMI, or related service/process management certification. Experience supporting pre-sales, business development, or consultative solution selling. Understanding of AI and emerging technologies and the organizational changes required to successfully adopt them, including impacts to people, processes, services, governance, and ways of working.