About the role
At Feather, we’re building the voice platform that powers how enterprises interact with customers, automate workflows, and unlock entirely new user experiences. We sit at the intersection of AI, infrastructure, and real-world business operations.
We’re looking for a Forward-Deployed Engineer who thrives in both technical and business environments, someone who can work directly with enterprise customers to bring Feather to life inside their organizations.
What You’ll Do
As a Forward-Deployed Engineer at Feather, you will be the bridge between our product and our customers:
- Own customer deployments end-to-end: from initial onboarding to full production rollout
- Work directly with enterprise stakeholders (product, engineering, ops, leadership) to understand their needs and translate them into technical solutions
- Implement and customize Feather’s platform to fit real-world business workflows
- Build integrations with customer systems (APIs, data pipelines, internal tools)
- Debug, iterate, and optimize deployments to ensure reliability and performance
- Drive long-term customer success, not just initial implementation
- Act as the voice of the customer internally, influencing product direction based on real usage
Who You Are
- You are both technically strong and business-aware. You understand how systems work and why they matter
- You enjoy working directly with customers and can communicate clearly with both engineers and executives
