Forward Deployed Engineer

This role is ideal for someone who thrives in dynamic, customer-facing environments, enjoys solving production-level challenges in real-time, and can translate customer needs into actionable product improvements.

Responsibilities

• Deploy and configure LiteLLM in customer environments, ensuring optimal performance and reliability
• Diagnose and resolve complex technical issues across the full stack—from infrastructure and backend to frontend integrations
• Work remotely with customers during critical implementations, migrations, or scaling initiatives
• Reproduce customer issues in their specific environments and create detailed technical reports for engineering
• Build custom integrations, scripts, or tooling to meet unique customer requirements
• Submit pull requests for bug fixes, feature enhancements, documentation improvements, and configuration optimizations
• Act as the technical voice of the customer—gathering feedback, identifying patterns, and advocating for product improvements
• Maintain close collaboration with product engineering to ensure customer-reported issues are resolved and communicated back effectively
• Develop and maintain customer-facing technical documentation, deployment guides, and best practices
• Own customer relationships from a technical perspective, building trust through deep expertise and responsiveness

Why Work At LiteLLM?

• You thrive working directly with customers at a fast-growing startup—scoping complex technical challenges, leading implementation discussions, and driving them to production success
• You love working closely with developers (30K+ Github stars) and being at the intersection of product and customer
• You want to work hard (966 work culture) and move fast in a high-impact role
• You want to see firsthand how AI is transforming businesses—our customers run ALL their LLM calls through LiteLLM
• You enjoy the autonomy and variety of working across multiple customer environments and technical stacks