About the role
About Synthflow AI
Founded in Berlin (2023), we're democratizing voice AI with a no-code platform for enterprises. Backed by Accel, Atlantic Labs, and Singular with $30M raised, we've delivered 5M+ hours of contact center savings and handle 45M calls with 99.9% uptime across 1,000+ customers.
The Role
As a Forward Deployed Engineer at Synthflow, you’ll be a key technical leader, guiding both prospective and current enterprise customers through their journey with our AI phone agent solutions. You will combine deep technical expertise with persuasive communication to understand a prospect's challenges, demonstrate how our solutions can solve their biggest problems, and ensure long-term customer success. This is a high-impact position where you'll act as a trusted advisor, bridging the gap between sales and engineering and owning the full technical lifecycle from pre-sales discovery through post-sales implementation and adoption. This role is a blend of hands-on implementation, project management, and relationship management, ensuring our customers realize the full value of their investment and achieve their business goals..
What You’ll Do
- Partner with the sales team to understand prospective customer needs and technical environments.
- Lead the technical discovery process, conducting compelling product demonstrations and workshops for both business and technical stakeholders.
- Design and architect customized solutions and proof-of-concepts (POCs) that prove the value of our platform.
- Own the full technical customer lifecycle, from responding to RFPs and RFIs to leading the technical onboarding and implementation of our AI phone agents.
- Serve as the primary technical contact for new and existing customers, troubleshooting integration-related issues and ensuring successful adoption.