About the role
About the Role
Medplum is the operating system for modern healthcare. Because our platform is highly flexible and deeply technical, our customers—ranging from seed-stage startups to massive health systems—require more than just "support." They require high-level technical partnership to build their core clinical infrastructure.
As the Forward Deployed Engineering (FDE) Lead, you will head the team that sits at the intersection of Engineering, Product, and Sales. You will be the "Technical Closer" for our most strategic accounts and the primary mentor for our FDE team. Your goal is to ensure "Production Success" for our customers by helping them architect, build, and ship their clinical applications on the Medplum stack.
This is a Player-Coach role. You will spend your time architecting complex solutions for our most strategic customers while simultaneously formalizing the "Medplum Way" of implementation to help our team scale.
What You Will Do
- Lead by Example: Act as the lead architect for our most complex enterprise implementations. You will help customer engineering teams navigate build-vs-buy decisions and design their clinical data strategy on top of Medplum.
- Formalize the FDE Playbook: Take the "chaos" of early-stage implementations and turn them into a repeatable engine. You will define how we handle technical discovery, implementation sprints, and "go-live" milestones.
- Bridge Product & Engineering: You are the voice of the customer. You will translate real-world implementation bottlenecks into high-quality product requirements, helping the core team prioritize the roadmap based on what actually happens in the field.
