About the role
Who are we?
Founded in 2023, Santé is a modernized Point-of-Sale (POS) system serving wine and liquor stores. While modern POS systems have transformed restaurants and general retail, their one-size-fits-all design fails to meet the unique needs of the beverage industry, creating a massive opportunity in the market.
Two years into the business, Santé has developed full vertical integration tailored to this market segment, driving value for 150+ stores. With usage around the clock and across multiple timezones, Santé serves as the main artery for our customers to procure, transact, and report on all aspects of their business.
What is the role?
We’re hiring for a founding customer experience manager to be one of the early members of our customer experience team.
We’re looking for someone who loves working directly with customers and deeply cares about helping small business owners thrive.
You’ll help us lead onboarding and ongoing support, where you will delight customers during the most important stage of their journey.
In this role, you’ll set a new standard for what great customer care looks like in the industry.
What we expect
- Ready to execute on the following responsibilities:
- Launch customers on Santé, making sure every setup is efficient and smooth. You’ll get to meet customers face-to-face and solve their challenges firsthand. Some travel may be required to onboard larger customers
- Train store owners and cashiers to comfortably operate with Santé
- Migrate data from legacy POS systems into Santé
- Lead frontline support — diagnose root causes of issues, guide customers through questions, and collect feedback to help us design a better product
