About the role
We are looking for a Founding Customer Engineer to be the first non-founder hire, owning every customer relationship and building the playbook for how Hobbes scales from 20 customers to 2,000. We are seeking a technical, customer-facing individual who understands product positioning and instinctively automates repetitive tasks.
What will you be doing?
- Teach AI agents how to sell by coaching them on product tiers, buyer personas, and pricing conversations.
- Serve as the voice of the customer, identifying common requests and patterns in conversation logs to inform product development.
- Own customer relationships end-to-end, from onboarding to ensuring their success and improving their demo performance.
- Automate manual and repetitive tasks by building workflows and systems to help the customer engineering function scale.
- Work directly with the CTO to translate customer feedback into shipped product features.
